Accessibility

The closest accessible parking is available in the parking area beside the restaurant.
Washrooms are available and accessible in the restaurant. There are no steps to enter
the main front door, interior and exterior grade are at the same level. It is equipped with
an automatic door opener.

Assistive devices
We will ensure that our staff are trained and familiar with the assistive devices we have
on site or that we provide for use by customers with disabilities while accessing our
goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their
disability.

Service animals
We welcome people with disabilities and their service animals. Service animals are
allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to
have that person accompany them on our premises.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers
with disabilities, The Company will notify customers promptly. This clearly posted notice
will include information about the reason for the disruption, its anticipated length of time,
and a description of alternative facilities or services, if available. The notice will be
placed at all windows/entrances of the building.

Training
Riva will provide training to employees, volunteers and others who deal with the public
or other third parties on our behalf.

Individuals in the following positions will be trained:
• All front of house staff, managers and supervisors
Training will include:
• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the
requirements of the customer service standard
• The Company’s plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the
assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty in accessing Riva goods and
services

Staff will also be trained when changes are made to our accessible customer service
plan.

Feedback process
Customers who wish to provide feedback on the way Riva provides goods and services
to people with disabilities can email or speak to a supervisor.
All feedback, including complaints, will be brought to the attention of Wade Snider,
General Manager via email at info@rivarestaurant.ca or phone 613-887-2487.
Customers can expect to hear back in 2-3 business days.

View Accessibility Report